Receptionist

The Reception Team is the first point of contact for patients and visitors attending our busy clinics and imaging services. Reporting to the Team Lead, you will be part of a supportive team working closely with healthcare professionals and administrative colleagues across the charity to ensure an exceptional patient experience.

You will be responsible for managing the patient arrival process using our patient administration systems, providing clear information about appointments, taking payments, and directing patients to the appropriate departments. The role also involves supporting visiting consultants, booking appointments, preparing clinical documentation, processing correspondence, and responding to telephone and email enquiries.

As the face of Cobalt, you will help create a welcoming and professional environment for patients and visitors. Confidence in using IT systems, excellent organisational skills, and a willingness to learn are essential.

This is a 30-hour per week position worked on a rotational shift basis across the week, including regular Saturday working, with early, mid and late shifts. 

There is also the opportunity for a part-time Saturday position.   

You will have previous experience in a customer-facing or administrative role, ideally within a healthcare setting, and be confident working in a busy environment where attention to detail is essential. Strong IT skills and the ability to quickly learn new systems are important for success in this role.

You will be an excellent communicator with a professional and friendly telephone manner, able to explain information clearly and sensitively to patients and visitors. You will enjoy working collaboratively as part of a team, building positive relationships with colleagues and providing outstanding customer service. A meticulous approach to accuracy, strong organisational skills, and the ability to maintain confidentiality at all times are essential. Your positive attitude and commitment to patient care will help contribute to a welcoming and supportive environment for all.